Refund policy

Last updated: September 13, 2026

Returns for salon towel packs

You may request a return within 30 days after delivery. Returns must contain a complete 12-pack of unused, unwashed towels in unopened original packaging, with proof of purchase. These conditions apply to change-of-mind returns; contact us separately about a damaged, defective or incorrect order.

How to request a return

Email info@thestylewrap.com with your order number and the reason for your request. We will review the request and provide return instructions and the return address. Please contact us before sending anything back.

Return shipping and fees

For change-of-mind returns, you pay the return shipping cost. Original shipping charges are not refundable. We do not charge a restocking fee.

For an approved return because we sent an incorrect item or the order arrived damaged or defective, LOBA covers the return shipping cost and refunds the original shipping charge attributable to that returned order.

Refunds

After we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds for the returned items and applicable taxes are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Damaged, defective or incorrect orders

Contact info@thestylewrap.com with your order number and a description of the problem. Photos of the item and packaging can help us review your request. The unopened-pack requirement does not prevent you from reporting a damaged, defective or incorrect item.

Questions

Email info@thestylewrap.com or call (305) 944-8865. This policy does not limit rights that apply under law.